Waste Management Services
The scenario
The council offers various specialist waste management services (e.g. garden waste collection) which usually involves the citizen (or business) requesting a collection of waste from their residence (or business). The service may be a scheduled recurring service or a one off collection. In most cases there is a charge for the service.
The challenge
The process is complicated, involving the selection of the correct service, payment collection, scheduling of the collection and confirmation that the service was carried out. It’s important that the whole process is managed from start to finish as it is impacts on several departments within the council and usually involves a third party contracted business to carry out the collection.
How the Transformational Government Accelerator can help
The Transformational Government Accelerator automates the process, providing integration into the council’s web site, allowing end-to-end process management to take place. The Accelerator is able to provide both human and application workflow integration, and is able to provide an Enterprise Service Bus from which external services such as payment engines can be utilised seamlessly within the architecture. The system also provides escalation tracking and reporting in order to provide metrics to monitor the timeliness of the process.