Citizen Liaison Officer
I'm a citizen liaison officer, I work with citizens answering their queries. Depending on the call, I currently have to operate several different systems to get at the information I need. Surely there is a better way...
Citizen Liaison Officer: My job involves dealing with the general public, when a citizen calls me, I need to access the applicable information quickly in one single place.
Consortium: Application to application integration can be achieved using BizTalk to connect disparate systems so that information from these systems can be rendered in a common interface. Business intelligence can be built into BizTalk to ensure that information flows effectively between all the connected systems.
Citizen Liaison Officer: The systems I use are old, are you sure you will be able to connect to them?
Consortium: There are a variety of solution adaptors for line of business systems that we can use, and a variety of other techniques we can employ to connect to most applications. We haven’t been beaten yet!
Citizen Liaison Officer: It’s not just read only data I need, there are many situations where I need to update different systems.
Consortium: Connecting applications through BizTalk allows data to be both read and written, the solution will also ensure that it respects the correct level of application security.