Case management in Social Services
The scenario
The Single Assessment Process aims to ensure that the NHS and social care services display true citizen centricity by enabling them to make choices about their own care. This can be achieved through integrated commissioning arrangements between health and social care and the integrated provision of services.
The challenge
Case management is a hugely complex process. It is stressful for the service user and doubly so if the local authority and primary care trust working in isolation. Large amounts of manual submissions means the process is not only very lengthy but also prone to human error. Moreover, the required approval stages can provide bottle-necks - delays that could prove detrimental to a case that needs urgent processing.
How the Transformational Government Accelerator can help
The Transformational Government Accelerator automates the process, providing accurate, efficient end-to-end case management, and applying end-to-end business logic from case inception to approval. The system also provides escalation tracking and reporting, feeding directly into N132, the National Indicator used to measure the timeliness of the process.