Change of address letter in Revenues & Benefits
The scenario
A change of address notification letter to the council requiring systems to be updated and new council tax bills to be produced.
The challenge
As well as new council tax bills being required, a citizen could be receiving benefits and also having arrears collected, so this seemingly simple task would involve the administrative support of three teams - each of which creates dependencies on the others.
How the Transformational Government Accelerator can help
The Transformational Government Accelerator can simplify a complex request by bringing multiple teams together within a single business process, reducing administration processing time by as much as several weeks, as well as providing the citizen with significantly improved service levels.